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Pricing for Help Desk & Professional Services

per ticket pricingPer Hour Ticket Support

$150.00/per hour billed in 15 min Increments.  With a 1 hour guaranteed Service Level Agreement.  

  • Remote Windows Desktop Support 
  • Ticket Based Support
  • Phone Based Ticket Support
  • Web-based ticket system
  • Mobile Access to open and review tickets
  • 1 Hour Call Backs
  • USA-based phone support
  • We bill for services monthly -  no credit card required
  • We sign and offer a pre-prepared BAA Agreement.  (Business Associate Agreement) (as suggested by HIPAA Law)

Per hour support services for EMR and ERH software EMR /EHR Support 

$150.00 / per hour billed in 15 min increments.  With a 1 hour guaranteed Service Level Agreement.  Must be a registered customer. 

  • We support legacy based EMR / EHR software. 
  • Remote Desktop Support  - We log-in and work directly in your EMR.
  • Ticket Based Support
  • Web Based Ticket System
  • Mobile Access to Open and Review tickets
  • 1 Hour Call Backs
  • USA-based phone support
  • We bill for services monthly -  no credit card required
  • We sign and offer a pre-prepared BAA Agreement.  (Business Associate Agreement) (as suggested by HIPAA Law)

*We charge a custom setup fee for a new EMR/EHR software



Management Fee for Windows NT servers Per Server Managment - We manage and secure your server in your office.

$500.00  per server  (6-month contract required)

  • Encrypt Hard Drive to AES 256 bit encryption - HIPAA Enabled Security
  • 2 Factor Authentication into your machine -  (as suggested by HIPAA Law)
  • We manage your access logs for and log-in and log-off from your windows machine. (as suggested by HIPAA Law)
  • Force auto logoff the machine within 1 min of non-usage.  (As suggested by HIPAA Law)
  • HIPAA Remote Backup up 100GB per Machine AES encrypted with Remote Key Managment Service (as suggested by HIPAA Law) 
  • Discounted Phone and Ticket Support - $75.00 per hour with incremental 15 min billing.
  • Support Rate includes Remote Desktop Support - We can share screens instantly.
  • We sign and offer a pre-prepared BAA Agreement.  (Business Associate Agreement) (as suggested by HIPAA Law)
  • Active directory Support - Assistance with adding and removing user system.  We will work with Human Resources. 


Windows Management FeeSecure Per Machine Managment - We Secure and Support  your desktops in your office

1 machine $150.00/per  (6-month contract required, and pay by month allowed) - Discounts for more than 5 machines.  Contact us for details. 

  • Encrypt Hard Drive to AES 256 bit encryption - HIPAA Enabled Security
  • 2 Factor Authentication into your machine  (as suggested by HIPAA Law)
  • We manage your access logs for and log-in and log-off from your windows machine. (as suggested by HIPAA Law)
  • Force auto logoff the machine within 1 min of non-usage.  (As suggested by HIPAA Law)
  • HIPAA Remote Backup up 100GB per Machine AES encrypted with Remote Key Managment Service (as suggested by HIPAA Law) 
  • Discounted Phone and Ticket Support - $75.00 per hour with incremental 15 min billing.
  • Support Rate includes Remote Desktop Support - We can share screens instantly.
  • We sign and offer a pre-prepared BAA Agreement.  (Business Associate Agreement) (as suggested by HIPAA Law)


Consulting services for clinical medical practices Consulting Services

Buy the package that best fits your needs.  Larger contracts are custom quoted.  Billing is in 30 min increments.  

5 hours  $600.00
10 hours $12000 

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