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Ticket Support

Support tickets can be opened one of four ways.  We process all support request as tickets.  Each ticket is assigned a ticket ID.  If you have more than one issue, we ask that you open separate tickets. 

  1. Open a Live Chat on our Website.  - Live chats auto open a ticket number.   We will process your chat like a ticket.
  2. Web-based Control panel. Visit our website, log-in,review, manage, and open new tickets.
  3. Email - We provide you with a support email. 
  4. Call our office, we will open a ticket for you by phone and assign you a ticket ID.    

For the security of customer patient information, we will not process a support ticket from practice unless you have followed our getting started process. We Require that you submit a registration document and your business associates agreement before we can commence providing services.

Feel confident you can share Patient Health InformationFeel confident that you can share ePHI (Electronic Patient Health Information)  

 Connections and Data at Rest are Encrypted.   secure electronic patient health information support portal

 

Screen Shots of our HIPPA Secure Data Portal.  

Ask questions in open tickets by using Chat or Reply feature.

Ask questions in open tickets by using Chat or Reply feature.

Start a Chat directly from the Ticket View

Start a Chat directly from the Ticket View

Easy to use chat box.

Easy to use chat box.

Control Panel to view all tickets.

Control Panel to view all tickets.

Email Updates on tickets.

Email Updates on tickets.

See our support engineer response to ticket in a web based control panel.

See our support engineer response to ticket in a web based control panel.

View all tickets from a single control panel.

View all tickets from a single control panel.

Easy to use control panel to reply to your tickets

Easy to use control panel to reply to your tickets

Reply to tickets by email.

Reply to tickets by email.

Simple easy to use web based control panel.

Simple easy to use web based control panel.

Submitting a support ticket made easy.

Submitting a support ticket made easy.


 

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